Without Prejudice
FAO Management
Hive Telecom Complaints
April 2011
Badgers on the Line
It used to be Trees on the line and now we have Badgers on the line
The comment "It used to be Trees on the line and now we have Badgers on the line". is perfectly true and in no way is it defamatory
The telephone service was interrupted last December and January
because a Badger had dug its sett through the middle of the
underground telephone line and Hive Telecom refused to accept
this they insisted they would not compensate for loss of service
We had a previous history of trees
disturbing our telephone service.
Perhaps it would of been easier for an experienced manager to contact me rather than the legal team insisting I remove this page.
On 07/04/2011 16:47
As requested, please find attached your February 2011 invoice with itemised calls made from your Hive telephone line in January 2011
The account was transferred into your name on the 4th January 2011.
No further calls were able to be made after the 24h of January 2011 as due to non payment of the account your calls were barred. Once payment has been made on the account we will be happy to reinstate your outbound calls.
If you have any further queries please do not hesitate to contact me.
Many Thanks
N*******
In total 4 telephone calls were made in this period
The reason for changing to Euphony which was taken over by Hive Telecom was
Previous complaints
google video search ....... "bt line complaint"
http://www.google.co.uk/search?q=bt+line+complaint&tbo=p&tbm=vid&source=vgc&hl=en&aq=f
http://www.youtube.com/watch?v=-EWtgXma-x8
Further Information
I joined Euphony 3 years ago because I found their service and cost very competitive.
When I moved address I wanted to arrange with Hive to keep the original telephone number in my partner's name, Paul Leverett, (A/c 10177919), whilst increasing your sales by introducing another friend (who is still waiting for a telephone connection from you), plus staying as a customer too, at my new address.
It now seems that you want to charge me for line connection and a broadband service that was never in use. I will dispute charges for a connection with Trading Standards if necessary. Please note that I was not even given a proper account number or notification as to when the telephone line was connected. I found out when I tried plugging in a phone for myself late December!!
I had expected the transfer to be a simple affair but the new telephone line and broadband have just been delayed too much which has left me no choice but to return to BT instead.
I would request a refund for the return of this router (sent
by recorded post £5.94) which I would not have requested if I
had known beforehand how long broadband was going to take to be
received. I am prepared to pay for calls made during December
into 2011 but refuse to pay connection or broadband charges as
this service was not received.
Yours faithfully
Maggie Roine
complain complaints euphony
Hive Telecom Complaints bt hived
HIVE Telecom, home telephone, free calls,
free international calls,line rental, green billing, phone with broadband,
Live ,Telecom ,super ,fast,broadband, CEO Wayne Martin , manager,
UK based call centre, great value, Home call, home broadband, cheap calls, Home phone, Home
complain complaints euphony
Hive Telecom Complaints bt hived
HIVE Telecom, home telephone, free calls,
free international calls,line rental, green billing, phone with broadband,
Live ,Telecom ,super ,fast,broadband, CEO Wayne Martin , manager,
UK based call centre, great value, Home call, home broadband, cheap calls, Home phone, Home